FREQUENTLY ASKED QUESTIONS


film lab services

what type of film do you process?

we process 35mm, 120, 4x5, 8x10 and 11x14 film.

the type of film we process include standard black and white, color (c41) and chrome (e6) film. 

what are the prices for film processing?

for all film processing prices, click here. for additional prices on other film lab services, click here

how do i ship my film to you?

once we have received your order, you will receive an additional email from VIG with a shipping label to ship your rolls of film via USPS media mail (regular mail). place your rolls in a padded envelope and place your label and ship. standard shipping time is 2-7 days depending on your location. 

if you chose nyc in-store drop off and pick up, drop off your 

What is the standard turn around time for process only?

the standard turn around time is 4-5 hours (monday-friday).

the time is subject to change if we have a high volume of film to process

for all online orders, standard turn around time is 1-2 days from when we receive your film. you will be notified as soon as your film is ready and shipped to you via usps. 

What is the standard turn around time for process+prints and/or scans?

the standard turn around time is 24hrs (monday-friday). the time is subject to change if we have a high volume of orders. our customer service will give you a time for pick up when you drop off in person. 

for all online orders, standard turn around time is 2-3 days from when we receive your film. you will be notified as soon as your film is ready and shipped to you via usps. 

is there a rush service option for film processing?

rush service option is currently only available for nyc drop off and pick up. 

 please contact us directly for more information on the cost of rush service & the the time frame. 

what does film cut or uncut mean?

uncut film is placed in a plastic sheet to protect the film but is not cut into strips.

cut film is placed in printfile negative sleeves that protect the film and are ready for storage.

cut film is an additional $2.00 per roll.

what does it mean to push or pull?

pushing and pulling means to add or subtract time from the standard development time of the film. this affects the contrast and grain of the film. if you did not push or pull your film while shooting, we suggest not to push or pull your film when processing. 

we offer pushing and pulling from -2 to +2 for all film. 

WHAT IS A CONTACT SHEET?

a contact sheet, also known as a proof or contact print is when negatives are exposed and developed onto darkroom paper by placing the emulsion side down on the paper. this results in the print having the original size of the negative rather than enlarged intended for archiving and editing purposes. 

we offer contact sheets in 10x12"

what kind of prints are available?

from our mini lab, we offer prints in 4x6", 5x7", 8x10", 8x12", 9x12" and 10x15". options include border or no border, glossy or matte fuji paper

prints are available in black and white and in color. 

please note that we do not offer 8x10"+ as an option with a process + print bundle. 

i want scans but do not have a cd player in my computer

if you wish to get scans but do not have a cd player in your computer, please provide a USB, hard drive OR request FTP when placing your order. files are sent to you via WeTransfer at no additional cost

what does ftp mean?

ftp stands for file transfer protocol. we use WeTransfer to transfer customer's files for FREE.

what is the difference between low & high res scans?

all film is scanned at 300dpi.

low res scans are delivered as jpgs at 4.5mb while high res scans are delivered as tifs at 18mb.

low res scans are web ready images that can print up to 4x6". high res scans can print up to 11x14".

What happens if my roll is blank?

blank rolls happen. this could mean that the film was not properly placed in the camera or the camera needs to be inspected and/or repaired. 

we still charge the cost of processing and pushing/pulling (if requested) as we did provide the service but we refund the cost of any additional services you requested. (cost of prints, scans, cut & sleeves, etc). customer has 5 business from the initial refund to inform us if they want their blank roll(s) back or we will dispose of the film. 

what type of film does crc scan?

we scan 35mm, 120, 220, 4x5 and 8x10 negatives and slides.

what is the standard turnaround for scans?

standard turnaround time is 48hrs (monday-friday). time subject to change depending on quantity of scans.

what kind of file do I receive for my scans?

you have the option of receiving a rgb or cmyk tiff file.

WHAT IS THE LARGEST OUTPUT SIZE AVAILABLE?

visit our scan resolution guide to help determine your scanning options.

WHAT is the biggest flat artwork crc scans?

11x17" is the biggest size for flat artwork we scan.

I AM NOT SATISFIED WITH MY SCAN 

CRC will gladly rescan any negative, slide or artwork that is not to your satisfaction. 

A claim must be made 5 business days from date received/picked up through customer service.


fine art printing services

WHAT IS THE DIFFERENCE BETWEEN A STANDARD AND REPRO darkroom PRINT?

both standard and repro prints are traditionally printed in the darkroom by one of our master printers on the paper of your choice. by choosing repro darkroom print service, you will receive three prints in total that range in contrast, color or density (options depend on black and white or color print) instead of one professional darkroom print. 

WHAT ARE MY PAPER OPTIONS FOR DARKROOM PRINTS?

for black and white standard and repro darkroom prints, options are Ilford glossy or pearl RC (resin coated) paper. for warmtone or coldtone options, please contact us directly for further information, 

for color standard and repro darkroom prints, options include Fuji Crystal Archive Type II glossy or matte paper. 

what is a digital c-print?

digital c-prints are chromogenic prints created by exposing light sensitive paper with LEDs or lasers

WHAT IS A LAMBDA PRINT?

lambda prints are a type of digital c-print

WHAT IS THE TURNAROUND TIME FOR A DIGITAL C-PRINT?

normal turnaround time is 24hrs. time is subject to change due to high volume of orders. customer will be notified immediately if such is the case.

What is the difference between a digital c-print and ready print digital c-print?

print ready digital c-prints are for customers who are photoshop savvy and can edit their file to our file requirements so that the file is sent directly to print without any alterations or corrections. please note that only options print ready digital c-prints are glossy and matte paper.

a regular digital c-print is modified by one of our producers from cropping to resizing to assigning a color profile to match the desired paper choice. 

WHAT IS A GICLÉE PRINT?

giclée prints are also known as fine art digital prints or inkjet prints. 

WHAT KIND OF PAPER IS AVAILABLE FOR GICLÉE PRINTS?

we offer a range of epson and hahnemühle paper. special paper is available upon request.

how do you pronounce GICLÉE?

according to google, its pronounced "zee-clay" but we won't judge you.

WHAT DOES GSM MEAN?

gsm stands for grams per square meter. the higher the gsm, the heavier the paper. 

WHAT IS THE TURNAROUND TIME FOR A GICLÉE PRINT?

normal turnaround time is 24hrs. time is subject to change due to high volume of orders. customer will be notified immediately if such is the case.

THERE IS A SPELLING/GRAMMAR ERROR ON MY PRINT

Color Resource Center does not proofread nor correct any spelling or grammar mistakes. All artwork is sent to customer for final confirmation prior to printing except for print ready digital c-prints. 

if this is not the case, please contact us directly about your order.  

WHAT KIND OF PRINTS ARE ARCHIVAL?

darkroom prints, digital c-prints and giclée prints are all archival.

keep in mind that the storage and handling of prints affect the longevity of the print.

I'm having trouble deciding between a digital c-print or giclée print

making a decision on what kind of print will best display your artwork is a difficult one. we suggest to decide what kind of surface (finish) will best enhance the detail, contrast and/or colors of your artwork. think about where the image will be displayed, whether it will be hung in a frame, placed in a portfolio or used as a work print.

I AM WORKING ON A PROJECT THAt REQUIRES A LARGE QUANTITY OF PRINTS

here at CRC, we work with each of our customers to ensure that their project is done properly and on time.

contact us directly with information on your project and we will figure out the best way to accommodate you.

I AM NOT SATISFIED WITH MY PRINT

CRC will gladly reprint any print that is not to your satisfaction. 

A claim must be made 5 business days from date received/picked up through customer service.


is your question not listed in our faq?

contact us directly if still have questions